John Vanderhoof, M.D.

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They are very good and friendly throughout the visit.

I was phoned a day in advance that if I could - please show up between 8-8:30 AM due to doctor needed to leave early for surgery. I got there at 8:30 AM call back to exam for x-ray at 9:50 AM - doctor showed up at 10:10 AM - I had to wait there for nurse to get wrist brace and left at 10:40 AM.

Really never had any conversation w/nurse.

lack of communication between staff and doctor.

Very friendly staff.

The doctor did a great job on my surgery and I am healing very well. I am very happy with his skills and how he works with his skills and how he works with his patients.

I was seen promptly according to my scheduled appointment.

2. I was 30 minutes early for my appointment and was in the x-ray room 15 minutes before my appointment and was seen by my doctor almost right away.

I was very happy with all the service I had at the clinic with all the staff.

The Xray technician is wonderful! Very helpful, very friendly, very professional and prepared.

Answered all our questions. Explained everything very well.

Fast and efficient

Easy and efficient

Efficient organization!

I gave insurance information regarding my Workman's Comp claim, but the call center operator didn't pass it along to the front desk staff.

I arrived 15 minutes early, as requested by staff, and waited 45 minutes after my scheduled appointment time. I was not informed that the dr. was running late.

The staff was very kind and caring I was treated with respect and compassion.

I would have preferred to have the exam room door closed. Removing the staples was very painful and I was afraid I bothered other patients and staff.

*Vanderhoof) the doctor talked down to me, like I was a child no respect - Loud and repeats self. Very obnoxious. He can't help it - He has an anxiety disorder. He needs to CALM DOWN.

2. No delays.

I would recommend your practice - just not *Dr. Vanderhoof.

Good. Bad.

Receptionist was in lobby straightening out & cleaning up. She said she did that a few times a day so patients felt comfortable. She knows about customer service. Wish I got her name.

Needs better bedside service (be more empathetic). He shared possible worst case scenario. I went away scared, and tried not to think of possible worst case but it has consumed me. I don't have appt. for next steps until Feb. for *Vanderhoof & *Cupoloff. *Cupoloff needs to slow down. I felt rushed during all of the clinical diagnosis. Felt like he was incompetent when he was looking (not reading) results from test.

Care was OK. Follow-up in getting scripts to other offices for service was POOR. I had to call 2 places 3 times then the office (dr.) my scripts were never sent for *Cupoloffs services.